Legal notice
Clarification Text on the Processing and Protection of Visitor, Customer and Member Personal Data
Dear Visitors, Customers and Members, Our practices related to the processing of your personal data and Sun Konfeksiyon ve Tekstil Sanayi ve Ticaret A.Ş. as the "Data Controller" within the scope of the Law No. 6698 on the Protection of Personal Data ("Law"). As strong> (“ANCQA.EI9”) we would like to inform you about your personal data we process.
In this text:
Your visit to the EI9 store, shopping from the store or visiting the ancqaei9.com website (“Site”) and/or shopping from the Site or sending the shopping made by third parties to you or becoming a member of the Site (“Site”). Site Member”), our mutual communication through EI9's public social media accounts and other communication channels,
Your contacting and/or shopping with EI9 regarding corporate sales processes or giving you gifts, products, etc. regarding corporate sales processes. sending,
Your participation in campaigns and other events organized by EI9,
includes the clarification text regarding the use of your personal data.
Cookies etc. on the site. programs are used. You can reach our cookie policy at https://ancqaei9.com/cerez-politikasi/.
The Purposes of Processing Your Personal Data and What Is Your Personal Data We Process?
Store Visits
We process your security camera footage in order to ensure the safety of you, ANCQA.EI9 and its employees and other third parties against any illegal act, crime or behavior that may occur in our store, and to provide information, documents and other related obligations to the judicial authorities.
Store Shopping and After Sales Process
Performing the shopping process, distinguishing your records created in our system from the records of other customers, enabling you to benefit from post-sales operational transactions (modification, exchange, return, product inspection, etc.) without submitting an invoice/receipt, and fulfilling these operational transactions, Your identity (name and surname) and contact information (e-mail address, phone number) and shopping (shopping date, amount, shopping content, payment method and payment details) information,
Your identity, contact and billing information for issuing invoices and, in some cases, current account and reconciliation transactions, as well as some additional billing information if you are a taxpayer (TR ID/tax number, individual company information),
In case you want to make your payment by credit card, your credit card information (credit card information is transferred to the payment institution without being recorded by us) in order to receive the payment.
In case you want to take advantage of EI9's tailor-made sewing/product service, we process your name and surname, order information and body size information about your order, as well as this information, which is counted for the purpose of being used in future orders if you give your explicit consent and to keep your body measurements without taking your body measurements again in each order.
Site Usage and Shopping (Shop as a member or without membership)
Performing the shopping process, preparing the order, preparing the packing slip, shipping, updating the delivery information, delivering your order to you, distinguishing the records belonging to you that we create in our system from the records of other customers, post-sales operational transactions (modification, change, return, product Your identity (name and surname) and contact information (e-mail address, telephone number, address) and shopping (date, time, amount, shopping content, payment method, etc.) payment details) information,
Your identity and billing information for the purpose of issuing invoices, as well as some additional billing information if you are a taxpayer (TR identity number, tax number, individual company information)
In case you want to make your payment by credit card, your credit card information (credit card information is transferred to the payment institution without being recorded by us) in order to receive the payment.
If products are sent to you via the Site by individuals, we process your name, surname, mobile phone and address information so that the order can be delivered to you.
In order to detect and correct technical/software errors and deficiencies encountered during your visit and use of the Site, you can use your site usage information we are processing.
Site Membership
Your identity (name and surname), contact (e-mail address, telephone number) and password information for the purpose of carrying out membership procedures, making member login, and providing membership information,
Your identity (name and surname) and contact information (phone number, e-mail address, delivery and billing address information) in order to enable you to shop using your member information without the need to re-enter information for each shopping transaction, when you want to shop on the Site as a member,< /p>
We process your shopping information (shopping date, time, amount, shopping content, payment details) in order to provide you with the service of viewing your order history as a member.
Corporate Sales Process
In case of contacting us regarding a corporate sales request, your identity (name and surname), communication (e-mail) for the purposes of preparing your offer in line with your request, sending it to you, sending your products to you if you accept the offer, and communicating regarding new order processes when necessary. , mobile phone), customer transaction (offer, order, cargo information), billing information and the institution you work for. (The information to be processed regarding your order is given above in the section on store purchases.)
We offer you gifts, products, etc., within the scope of corporate sales processes by individuals. If it is sent, we process your name, surname, mobile phone, address and the institution you work for in order to deliver the order to you.
Customer Relationship Processes
If you contact us via our communication channels (e-mail, telephone, social media, etc.), your identity (name and surname), contact (address, e-mail) address, phone number), customer transaction (your requests and complaints, purchases, gift/discount/benefit usage) and, if necessary, your legal transaction information; In addition, we process phone call recordings to be used as evidence in our customer satisfaction works and in disputes that may arise between us.
Legal Processes and Internal Activities
We process your identity, communication, shopping, invoice and transaction security (log records) information in order to fulfill our obligations arising from the legislation and to fulfill our other legal obligations towards authorized and responsible public institutions and organizations.
For the purposes of exercising all kinds of lawsuits, replies and objections against official institutions and organizations such as courts, enforcement offices, arbitral tribunals in disputes that may arise, conducting negotiations and agreement processes regarding disputes, delivering necessary information to you if you request information from us, and in-house auditing. , within the scope of internal control and reporting, testing, development and improvement studies, identity (name and surname), contact (phone number, e-mail address, address), shopping, invoice, your camera footage, information regarding transaction security (Site membership, Site purchases, We process your legal transaction information (correspondence and file information regarding dispute processes) and log records of permission/explicit consent/contract approval within the scope of commercial communication.
We process your identity, communication, shopping and order information and transaction security information in order to prevent illegal and unethical use of the Site, to detect suspicious transactions and illegal uses, to block and unblock them.
To Whom and For What Purposes Can We Transfer Your Personal Data?
Your personal data,
Information technologies, logistics services, payment services or consultancy that requires expertise, etc. with our company's domestic and international service providers (database and server service providers, those who provide monitoring services for the use of the Site and social media accounts, e-mail server service providers, e-invoice and e-archive billing service providers, electronic message intermediary service providers, cargo and courier companies, banks and electronic payment institutions, legal and financial consultancy services, archiving services) or abroad due to the fact that the servers of our domestic business partners are abroad,
To these institutions, organizations and authorities, the information requested from us in order to provide information, documents and other related obligations to the authorized public institutions and organizations and judicial authorities and to use our legal rights such as the rights of lawsuit and reply,
With our suppliers and payment institutions regarding the relevant transaction, from which we receive consultancy services when necessary, for the purposes of tracking and detecting suspicious transactions and preventing unlawful transactions,
When necessary, send your security camera footage in stores to security units,
We share it with our business partners within the scope of activities related to increasing the visit traffic on the site.
What is the method and legal reason for collecting your personal data?
Your personal data, by ANCQA.EI9; With the security cameras in the store, the information you verbally declare to the sales consultants in the store is recorded in our systems, the information you share about the shopping you make through the Store or the Site or the information you share about the membership transactions is recorded in our systems, and the use of your fixed-mobile internet and communication devices in various environments and places. recording the acquired data in our systems, being a member of the Site, recording all kinds of shopping, collection, delivery, transaction, registration and behavioral transactions on our systems, communicating mutually through our e-mail address, social media and other communication channels reported on the Site recording your requests and complaints that you have forwarded to us during the registration process, recording information/documents about you from official institutions, organizations and judicial/administrative authorities, recording the relevant documents regarding your special order processes or return processes. We collect it by non-automatic methods.
Your personal data, regarding the sales processes on the Site and the Store, for the legal reasons "data processing is necessary for the establishment and performance of the contract", "fulfillment of the legal obligation" and "data processing is mandatory for the legitimate interests of the data controller"; the legal reason for "fulfillment of the legal obligation" regarding our custody obligations arising from the legislation; the legal reasons "data processing is mandatory for the legitimate interests of the data controller" and "data processing and transfer is mandatory for the establishment, exercise or protection of rights" regarding recording with security cameras in the store; Regarding the Site Membership processes, we collect it based on the legal reasons "data processing is necessary for the establishment and performance of the contract" and the "explicit consent" you will give. You can terminate your personal data processing activities based on explicit consent by withdrawing your explicit consent at any time and without giving any reason.
What are your rights?
With regard to your personal data processed by us, you can always apply to us regarding the following rights specified in Article 11 of the Law.
Learning whether your personal data is processed,
If your personal data has been processed, requesting information about it,
Learning the purpose of processing your personal data and whether they are used in accordance with the purpose,
Knowing the third parties to whom your personal data is transferred, at home or abroad,
Requesting correction of your personal data in case of incomplete or incorrect processing and requesting notification of the transaction made within this scope to the third parties to whom your personal data has been transferred,
Demanding the deletion or destruction of personal data in the event that the reasons requiring its processing cease to exist despite the fact that it has been processed in accordance with the Law and other relevant provisions of law, and requesting that the process carried out within this scope be notified to the third parties to whom your personal data has been transferred,
Objecting to this in case a result arises against you by analyzing the processed data exclusively through automated systems,
Demanding the removal of the damage in case you suffer damage due to unlawful processing of your personal data.
You can submit your applications by making a written application to the address below on the subject of "Information Request Under the Law on the Protection of Personal Data" or by sending an e-mail from your e-mail address registered in our system. (We would like to remind you that the relevant request must comply with the conditions in the Communiqué on Application Procedures and Principles to the Data Controller.)
Address: Sun Apparel and Textile Industry and Trade Inc.
Yenibosna Merkez Mah. Degirmenbahce Cad. İnci Business Center No:26/21 Bahçelievler Istanbul
E-Mail: info@ancqaei9.com